Coaching Skills for Hospitality Industry

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 As a leader equipped with the skills of a coach, you can have your employees excited about the work they do and the contribution they make every day!

The SUCSESS of a hotel lies in the hands of its employees. The team can make or break its success, which is why it’s crucial for organizations to invest in both the professional and personal development of employees.  Most employees want to have a strong sense of purpose and clear vision.  They want to know they are being a contribution within their teams and have an opportunity for advancement.

Excellence in customer service is achieved with employees who know how to respond in a way that exceeds people’s expectations – in the moment!!! Employees who have confidence in themselves to make minute to minute decisions that best serves your customers. This comes from coaching the person, not just the “employee”.

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Coach your team using

the

Pyramid of Purpose!

Don’t miss this opportunity to have your team achieve the highest level of excellence in hospitality!



When:   Tuesday, August 23, 2016 (9:00am - 5:00pm)
Where:  Renaissance Palm Springs Hotel
               888 East Tahquitz Canyon Way
               Palm Springs, CA  92262
               760-416-2905
               Continental Breakfast and Lunch Included
Cost:     $299 per person / $249 pp groups of 3+

Click here to Register 1-2 Participants:  $299.00 (1 – 2 participants)

Click here to Register 3+ Participants:  $249.00 (3 + participants)

 


Coaching Works!

In a recent survey conducted by the International Coach Federation in 2015, ICF measured the impact of coaching employees and the significant results that were being created.  Here are a few of the findings in response to the survey question “Coaching in my organization has led to . . .”

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